Once dispatched you will receive a shipping confirmation to your nominated email.

If you have an account with us you will be able to find your tracking under online order history.

Once placed we are unable to change your order. We can refund and not dispatch your order if necessary.

Depending on your purchase you may need to sign for your delivery.

We dispatch all personalised items within 2-3 business days. If delayed you will be contacted by our customer service team

We do not accept refunds or returns on earrings, body jewellery, hair accessories, personalised items or gift cards.

Please also note that we can only accept items for a refund or return if they have remained in their original, unopened packaging.

Shipping costs are not refundable.

Please contact our customer service before processing a return hello@harliandharpa.com

If your return meets the above criteria, you can return your online order by simply filling out the returns form provided below.

If you purchased an item in-store, you will need to return it in-store as we do not store credit card details for security reasons.

Please bring the item in its original packaging unworn and your receipt.

We are unable to return items if you don't have a proof of purchase.

Once your return arrives to our warehouse and your refund is processed, we will send you a confirmation email advising that your item/s have been processed and refunded. 

We aim to process your refund within 5-7 business days of receiving your return.

Depending on your financial institution, please allow 10 business days for your funds to appear in your account.

Please note there may be delays on processing returns during busier trade period.